RETURN & EXCHANGE POLICY
100% Customer Satisfaction Guaranteed.
Your satisfaction is our No.1 priority!IMCW offers 14-Day Return or Exchange No Question Asked Policy.
If you wish to return your product(s), please contact us within 14 days of receiving your order with the cause for return.
- The product(s) returned must be unworn or unused, and still in the same new condition received (with all labels and protective box intact).
- All product(s)must be returned with original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
- A receipt or proof of purchase is also required.
Please note that there are restrictions under this policy:
- Buyer is responsible for the cost of return postage.
- Returns on customized item(s) for reasons other than IMCW error will only be refunded 50% of the purchase price.
- Shipping fee and duties/taxes are non-refundable.
- Items purchased during a promotion period or discount code, as well as "Complimentary" items (free products acquired as part of a promotional offer), are not returnable or exchangeable.
- Engraving items are not returnable or exchangeable.
- IMCW only accept one-time exchange.
STEP 1: Contact us via the request form below, our customer support will respond to your request as soon as possible.
If your return is accepted, we’ll send you a return details, as well as for instructions for returns (how and where to send your package).
STEP 2: Repack your product with original packaging. The product needs to be shipped with your order receipt to our nearest warehouse address.
STEP 3: We will do a quality check. Once confirmed, refund or exchange will be processed.