RETURN & EXCHANGE POLICY

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IMCW offers 14-Day Return or Exchange No Question Asked Policy.

If you wish to return your product(s), please contact us within 14 days of receiving your order with the cause for return.
  • The product(s) returned must be unworn or unused, and still in the same new condition received (with all labels and protective box intact).
  • All product(s)must be returned with original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery.
  • A receipt or proof of purchase is also required. 
Every item sold is covered under our “14-Day Return or Exchange No Question Asked Policy”. All return packages remain the responsibility of the customer until it is received by our team. Returns without prior communication with us will not be accepted. We will either send a replacement product to you or refund your money, provided all procedure and terms is followed.
 
Please note that there are restrictions under this policy:
  1. Buyer is responsible for the cost of return postage.
  2. Returns on customized item(s) for reasons other than IMCW error will only be refunded 50% of the purchase price.
  3. Shipping fee and duties/taxes are non-refundable.
  4. Items purchased during a promotion period or discount code, as well as "Complimentary" items (free products acquired as part of a promotional offer), are not returnable or exchangeable.
  5. Engraving items are not returnable or exchangeable.
  6. IMCW only accept one-time exchange.
To start a return, kindly follow the steps:
 
STEP 1: Contact us via the request form below, our customer support will respond to your request as soon as possible.
 
If your return is accepted, we’ll send you a return details, as well as for instructions for returns (how and where to send your package).
 
STEP 2: Repack your product with original packaging.  The product needs to be shipped with your order receipt to our nearest warehouse address.
 
STEP 3: We will do a quality check. Once confirmed, refund or exchange will be processed.

        SUBMIT A REQUEST